Effective date: July 2, 2026

Canine Retreat (“Canine Retreat,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website at canineretreat.com and to the services we provide. By using our website or services, you agree to the practices described here.

Information We Collect

Information you provide to us. When you contact us, register as a client, book boarding or daycare, or otherwise interact with us, we may collect your name, email address, phone number(s), mailing address, and information about your pet (such as name, breed, medical or behavioral notes, and vaccination records). If you make a payment, our payment and booking providers collect the payment details needed to process your transaction.

Booking and client-management information. We use third-party pet-care management software to manage reservations, client profiles, and communications. Information you provide when registering or booking is stored in that system on our behalf.

Information collected automatically. When you visit our website, we and our analytics providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring website, and access times, using cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our boarding, daycare, and related services;
Process reservations, registrations, and payments;
Communicate with you about your pet, your bookings, and your account, including service notifications, reminders, and requests for feedback or reviews;
Respond to your questions and provide customer support;
Understand how our website is used and improve it;
Market our services to you where permitted, and measure the effectiveness of our advertising;
Comply with legal obligations and protect our rights, our customers, and the public.

How We Share Your Information

We do not sell or rent your personal information.

We share information only as follows:

Service providers. We share information with trusted companies that perform services for us – such as booking and client-management software, payment processors, hosting, analytics, email/text messaging, and advertising partners – solely so they can perform those services for us. They are required to protect your information and use it only for that purpose.
Legal and safety reasons. We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Canine Retreat, our customers, or the public.
Business transfers. If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

SMS / Text Messaging & Mobile Communications

Canine Retreat offers SMS/text message communications to customers who provide their mobile number and opt in to receive texts. The messages you receive depend on the consents you select at registration, and may include: service and transactional messages (such as booking and appointment information), reminders, requests to review your experience, and – only if you separately opt in to marketing – promotional messages such as special offers. You choose which of these you receive when you register, and you can change your preferences or opt out at any time.

No mobile information (including your phone number and your SMS consent) will be shared with, or sold to, third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is not shared with any third parties except the messaging providers that help us deliver these texts on our behalf.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message; reply HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. If you have questions about our SMS practices, contact us at info@canineretreat.com.

Cookies & Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand usage, and support our marketing. You can control cookies through our cookie-consent banner and through your browser settings. If you decline non-essential cookies, some features of the site may not work as intended.

Advertising

We use advertising services (such as search and social advertising) to promote our services. These partners may use cookies or similar technologies to measure and improve our ads. We do not share your name, email, or phone number with advertising partners for their own independent marketing.

Your California Privacy Rights

If you are a California resident, you may have the right to:

Know the categories and specific pieces of personal information we have collected about you;
Request that we delete personal information we have collected from you;
Request that we correct inaccurate personal information;
Opt out of the “sale” or “sharing” of personal information (note: we do not sell your personal information); and
Not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at info@canineretreat.com. We will verify your request before responding, as required by law.

Data Retention & Security

We keep personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:

Canine Retreat
25930 Belle Porte Ave., Harbor City, CA 90710
Email: info@canineretreat.com
Phone: (310) 530-0800